Patient Code of Conduct & Non-Compliance Policy
At ABC Pediatrics, our goal is to provide safe, high-quality care for every child. To do this, we ask all parents and guardians to partner with us and follow our care guidelines.
What We Expect
Parents/guardians are expected to:
- Keep scheduled appointments or give proper notice for cancellations
- Follow treatment plans, medications, and care instructions
- Complete recommended labs, referrals, and follow-ups
- Communicate openly with our providers about concerns
- Treat staff, providers, and other families with respect
- Meet financial responsibilities in a timely manner
Non-Compliance
A patient may be at risk for discharge from the practice if a parent/guardian:
- Frequently misses appointments or cancels without notice
- Does not follow medical advice or treatment plans
- Does not complete recommended care (labs, referrals, follow-ups)
- Declines medically necessary recommendations after risks and alternatives have been explained
- Refuses preventive care (such as vaccines or screenings) in a way that limits our ability to provide standard care
- Displays disrespectful or inappropriate behavior toward staff
- Does not address outstanding balances after notice
Our Approach
We will always try to work with families first by:
- Discussing concerns and answering questions
- Providing education and support
- Issuing a warning if needed
Discharge from Practice
If concerns continue and affect our ability to provide safe care:
- The patient may be discharged from ABC Pediatrics
- A written notice is typically provided with 30 days to transition care
- Urgent care will be available during that transition period
Important
Our decisions are always made with your child’s safety and well-being in mind. We do not discriminate based on any protected status.
Medical records can be transferred upon request in accordance with the HIPAA Privacy Rule.
PATIENT NON-DISCRIMINATION POLICY
"Any individual shall not be discriminated against because of race, color, creed, religion, sex, age, sexual preference, national origin, citizenship, marital status, disability, veteran status or any other status or characteristic protected under applicable federal, state or local laws. Acts of and/or harassment based on any of those factors are totally inconsistent with our philosophy of doing business and will not be tolerated at any time.”